Privacy Policy

How Catalyticslab.Ai Pty Ltd collects, handles, and protects your personal information in accordance with the Privacy Act 1988 (Cth).

Last updated: 15 June 2026

1. Introduction

Catalyticslab.Ai Pty Ltd (we, us, or our) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

  • Identity information: name, job title, organisation name.
  • Contact information: email address, phone number, postal address.
  • Usage data: pages visited, time spent on the site, referring URLs, browser type and version.
  • Communications: any enquiries, feedback, or messages you send to us.

3. How We Collect Information

We collect information when you:

  • Visit our website (via cookies and analytics tools).
  • Contact us via email or our contact form.
  • Engage with us for services or business development.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide our services.
  • Improve our website and service offerings.
  • Send administrative communications relevant to our relationship.
  • Comply with legal and regulatory obligations.

5. Disclosure to Third Parties

We do not sell your personal information. We may disclose your information to:

  • Service providers who assist us in operating our business (e.g. cloud hosting, analytics providers).
  • Professional advisors, including legal and accounting firms.
  • Regulatory or law enforcement authorities where required by law.

All third parties are contractually obliged to handle your information in accordance with the Privacy Act 1988.

6. Cookies

Our website uses cookies and similar tracking technologies to improve user experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our site.

We use:

  • Essential cookies — required for the website to function.
  • Analytics cookies — to understand how visitors interact with our site.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encryption, access controls, and secure data storage practices.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below.

9. Complaints

If you believe we have breached the Privacy Act 1988 or the Australian Privacy Principles, please contact us. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any questions, access requests, or complaints regarding this policy, please contact us:

  • Email: [email protected]
  • ABN: 96 698 326 340
  • ACN: 698 326 340
  • Location: Victoria, Australia